Shipping policy

 

📦 Shipping Policy – LOTSY

Thank you for shopping with us! We’re excited to share our unique and trending products—like our beautiful crystal trees—with customers around the world. Please review our shipping policy below to know what to expect when ordering from us.

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🌍 Where We Ship

We currently ship to most countries worldwide. If your country is not listed at checkout, please contact us and we’ll do our best to assist.

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🚚 Processing Time

• Order Processing: 1–3 business days

• Made-to-order or Specialty Items: 3–5 business days (if applicable)

We take great care to ensure your items are securely packed and safely handled during this stage.

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📦 Shipping Rates

We offer free standard shipping.

Shipping rates are calculated at checkout based on your location and selected shipping method.

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📬 Order Tracking

Once your order is shipped, you’ll receive a tracking number via email so you can follow your order’s journey to your doorstep.

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📦 Lost or Damaged Packages

We carefully package all items, but if your order arrives damaged or is lost in transit:

• Contact us within 7 days of delivery.

• Provide photos of damaged items or package, if applicable.

• We will work with you to offer a replacement or refund as appropriate.

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❗Customs, Duties & Taxes

International orders may be subject to import duties or taxes, which are the buyer’s responsibility. Please check with your country’s customs office for details.

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💌 Questions?

If you have any shipping-related questions, feel free to contact us at [support@lotsy.com]. We're here to help!

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LOTSY – Inspired by Nature, Delivered with Care.